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Frequently Asked Questions

1. What products do you sell?

We offer a variety of clothing items, including in-stock dresses and made-to-order/custom pieces. All items are crafted with care to ensure quality and style.

2. How do I place an order?

Simply browse our website, select your desired product, choose your size or customization options (if applicable), and add it to your cart. Proceed to checkout to complete your payment.

3. What payment methods do you accept?

We accept payments through secure online payment gateways. Accepted methods may include credit/debit cards, EasyPaisa, JazzCash, or other locally supported payment options.

4. Can I cancel my order?
  • In-stock items: Orders can be canceled before shipment. Once shipped, cancellations are not possible.
  • Made-to-order/custom items: Cancellations are only accepted before production begins. Once production starts, the order cannot be canceled.
5. What is your return and refund policy?
  • Returns are accepted on in-stock items within 10 business days of shipment, provided items are unworn, unwashed, unaltered, and in original packaging with all tags attached.

  • Discounted or final-sale items cannot be returned or exchanged.

  • Defective or damaged items will be replaced or refunded upon review

6. How long does shipping take?
  • Shipping times may vary depending on your location.
  • Once your order is shipped, you will receive a tracking number to monitor delivery.
7. Do you ship internationally?
  • Currently, we primarily ship within Pakistan. International shipping may be available upon request—please contact [email protected] for details.
8. How can I track my order?
  • Once your order is shipped, we will email you a tracking number. You can use it on the courier’s website to see real-time delivery updates.
9. What should I do if I receive a defective or wrong item?
  • Please contact us immediately at [email protected] with your order number and photos of the item. We will review your request and arrange a replacement or refund as applicable.
10. Can I request a custom size or design?

Yes! Made-to-order items are customized according to your specifications. Please provide accurate measurements and details during the order process.

11. How do I contact customer support?

You can reach us at **[[email protected]](mailto:[email protected])**. We aim to respond to all queries within 24–48 hours.